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Greene is committed to delivering the highest quality fruit at a reasonable price to our customers. We offer a complete shipping policy as part of our commitment to customer satisfaction. This will ensure that your fruits arrive in a timely, efficient, and professional manner.
1. Order Processing: All orders placed through our website are processed within 24hrs. After your order has been processed, you will receive an email confirmation with a tracking number.
2. Shipping rates: The shipping costs are determined by the weight of the parcel and the destination. Add the items to your shopping cart and enter your shipping information to calculate the shipping costs.
3. Shipping Methods: We offer several shipping options to make sure your fruits arrive in the best possible condition. We offer standard ground, express, and overnight shipping.
4. Delivery Time: Your shipping method will determine the delivery time of your order. Standard ground shipping usually takes 3-7 business days, express shipping takes 2-3 days, and overnight shipping takes one business day.
5. Delivery Area: We ship nationally at the moment. We currently do not ship internationally.
6. Tracking your Order: After your order has been shipped, you will receive an email confirmation with a tracking number. Track the status of your order online by entering your tracking number.
7. Damaged or Lost orders: We are available to assist you with lost or damaged orders. We will work closely with the shipping carrier to resolve the problem as soon as possible.
8. Returns and refunds: We want to make sure you are completely satisfied with your purchase. We will refund your money if you aren’t satisfied with your order within seven days. We are happy to arrange for a replacement or return.
9. Cancellation of Orders: Please contact us immediately if you need to cancel your order. Although we will make every effort to cancel your order before shipping, it cannot be guaranteed that it will be canceled if it has been shipped.
10. Special Requests: Please contact us before placing an order if you have any special requirements. We will try our best to accommodate any request.